VAPS CRM Provides a range of robust, Scalable and Customizable interactive voice response (IVR) solutions. IVR Is a telephone based interactive platform fascinating better communication between parent and schools; and it allows parents access to the latest school activities and stay up to date with academic progress more conveniently. They can be added on as modules and automation of the overall system will greatly increase productively. By performing specific requests, it can playback pertinent information to the user, and our auto dialer system can send out important information like student progress checkup, Course Registration, Course Grades and many more features etc.
Interactive Voice Response |
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IVR platforms are the "server and operating system" hardware and software platforms on which IVR solutions run. |
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IVR applications are programs that control and respond to calls on the IVR platform. |
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Back-end servers are existing enterprise servers on which the required customer or corporate data can be found. |
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| IVR WORKING PRINCIPLE |
Introduction to IVR: The Interactive Voice Response (IVR) is a software application that
accepts a combination of voice telephone input and touch-tone keypad selection and
provides appropriate responses in the form of recorded messages over telephone lines
in response to user input in the form of spoken words. The IVR is a speech based user
interface in which the user listens to the spoken messages and responds with keypresses
or spoken commands.
Many of the educational institutions having installed sophisticated software to automate
many of their academic and administrative activities can easily expand the benefits to
parents by introducing the IVR solution by integrating their software. IVR works 24
hours a day and it never greets a caller with tired voice! Which means the educational
institution is now open 24 hours a day, automated by IVR to answer all calls without any
tiring voice with all information that is required for the parents. |
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| How can IVR work for you: All parents are given the dedicated phone lines to call. They
are also given a unique 7 digit pin number to access information specific to their own
children studying in the school. The IVR system is self driven with easy to use menu
navigation with automatic voice guided prompts. The caller can choose the appropriate
menu option and can seek the information that is required. |
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